FAQ

Here are some of our most frequently asked questions. If your issue is not answered on this page, please contact our customer service by filling out the contact us form, sending an email or via the chat available on our website. We will be happy to help you!

How can I get in touch with Team Felicità?

You can get in touch with our Happiness Team by sending us an email at info@belvyo.com , by sending a request via our form Contact us or write to us in the chat on our website.

What should I do if my Blevyo® product arrived damaged or with quality issues?

If the product arrived with damage or quality problems, or if you are simply dissatisfied, contact us here and we will resolve it as soon as possible.

Your happiness is our priority.

ORDERS

• What payment methods are accepted?

We accept payments by Visa, Mastercard, American Express, PayPal, PayPal 3-instalment and Klarna. Debit cards supported by a credit company listed above are also accepted.

• Why isn't my discount code working?

Please ensure that the coupon code is entered exactly as shown without any spaces. Also, ensure that the date you are using the code is within the applicable date range and that you have not already used the code. If these have been confirmed and the issue persists, please contact our customer service.

• Can I cancel or change my order?

We try to process and ship orders as quickly as possible. Once an order is placed, we are unable to make changes that would alter the cost of an order. If you would like to make a change (such as changing a color), please contact us within the first 24 hours of placing your order. Once an order has been shipped, we are unable to cancel or change an order.

• How can I return an item?

If you have purchased a product from Blevyo® and wish to return it, please visit our returns page. Returns and Refunds to see our policy and start this process. To be eligible for a return, products must be in unused condition with their original packaging intact.

• How do I find out about special offers, discounts and promotions?

If you want to be the first to find out about special offers and discounts, sign up for our newsletter or follow us on social media on Facebook or Instagram @Belvyo.

• I signed up for the newsletter but I didn't receive the discount code.

If the email does not arrive, we may have a different email on file or an account has not yet been set up. Be sure to check your spam/junk folders as well. Contact our customer service team via our online request form, chat, or email if you need further assistance.

SHIPPING

• How much does shipping cost?

The shipping cost is 2.95 euros (free shipping for orders over 29.95 euros).

• When will my order be shipped?

We ship from Northern Italy from Monday to Friday. Depending on the shipping method selected, processing times vary. Orders placed with ground shipping are usually shipped within 48 hours, but sometimes take longer during peak periods. Delivery times are 48/72h (times vary for the Islands).

Preparation times for orders with customized products are 7 working days.

Orders are processed and shipped during our normal business hours and do not include nights, weekends or holidays. For more information, please visit our page Shipping and Delivery .

• How can I track my order?

Once your order leaves our warehouse you will receive an email with your tracking number. If you do not receive the email, we may have a different email on file or you have not yet set up an account. Be sure to check your spam/junk folders as well. Contact our customer service team via our online request form, chat or email if you need further assistance.

• I received a wrong or damaged item with my order, what should I do?

If you received an order and it contained a damaged or incorrect item, Please contact our customer service as soon as possible via our online request form or chat.

ACCOUNT

• How do I change my password?

If you are logged in to your account click here to go to your Personal Account. Once on your profile page, you can select "reset password" to change your current password.

• Forgot your password?

Click "Forgot your password?" on the account login page and a password reset link will be sent to the email associated with your account. If this email does not arrive, we may have a different email on file or an account has not yet been set up. Be sure to check your spam/junk folders as well. Contact our customer service team via our online request form, chat, or email if you need further assistance.

RETURNS AND REFUNDS

• What is the warranty policy?

We take pride in the materials and workmanship of each Blevyo and stand behind our products with a warranty that covers manufacturing defects. Products that have any manufacturing defects will be replaced upon receipt of a claim. The warranty does not cover misuse, worn parts, dents, scratches and chipped paint as these are the result of normal use of the product.

Please file a complaint if you experience a problem with one of our products by email attaching a photo of the product.

• How can I return a product?

All products can be returned within 14 days of delivery. Shipping costs for returns are the responsibility of the customer (excluding products with manufacturing defects). Contact our Customer Service via email or chat indicating the order number, the reason for the return and attaching photos of the product. The product must be intact and complete, in its original packaging and in excellent condition. Personalized products are not returnable. One of our representatives will send you all the information to proceed with the return. Once the product arrives at our warehouse, you will receive a confirmation email and the refund of the amount.

PRODUCT

• What is the warranty policy?

Please file a complaint if you experience a problem with one of our products by email attaching a photo of the product.

• Does the Blevyo contain BPA?

No way! Blevyo was created as a safe and healthy solution and all products are BPA free. Blevyo® is rooted in health and wellness and has been since the beginning.

• Do Blevyos have an internal lining?

All Blevyo® products are made of high-quality 18/8 food-grade stainless steel. Stainless steel is naturally free of BPA and other harmful substances such as nickel. Since stainless steel is inherently safe for contact with food and beverages, no plastic or epoxy coatings are needed.

• Are the caps interchangeable?

The mission behind all our accessories is simple: to help Blevyo® products perform at their best and have a long and versatile life. Search the section Accessories on to choose yours.

• Can I put my Blevyo in the freezer?

Unfortunately not. The force of liquids expanding as they freeze can cause your Blevyo to warp and may even break the weld holding the bottle together, so we strongly advise against doing so. Freezing any Blevyo® product will void the Warranty.

• How do I take care of my Blevyo?

Blevyo® products should be cleaned regularly: we recommend washing the bottle with warm soapy water, drying it and storing it without the cap. Avoid immersing the bottle and the cap in water for long periods of time.

Blevyo® water bottles are NOT dishwasher safe! Dishwashers can cause paint chipping and the vacuum seal to fail. After washing your Blevyo, we recommend drying the drink container by aerating it upside down and storing it with the lid on. This will help keep your water bottle looking and smelling fresh.

• Can rust appear after a long period of use?

Blevyo® products are made of high quality 18/8 stainless steel. This steel has been specially designed for food use and is highly resistant and durable. The manufacturing process prevents rust and allows for the natural holding of any type of beverage, hot or cold.

CAN'T FIND YOUR ANSWER?

Contact our customer service by filling out the form contact us by contacting us via email or the chat available on our website.

Specifying your request and, where possible, including the order number.

Our experts will respond to your request within 24 hours (during business hours).