Frequently Asked Questions

Email us within 14 days of delivery at info@belvyo.com with your order number and item to return.

Refunds are issued within 5 days of receiving the return, to the same payment method used at checkout.

We don’t offer exchanges. Please place a new order after returning your item.

Only if not otherwise specified (e.g., “non-refundable” items).

Shipping takes 2-6 business days, depending on the country.

Shipping costs vary by destination. You can check them in the “Shipping & Returns” section.

Yes, we ship throughout Europe and to select non-EU countries.

Yes, you’ll receive a tracking link by email once your order has been shipped.

No, you can checkout as a guest.

Email us at info@belvyo.com, use the contact form or chat on our website.

You can subscribe by entering your email in the newsletter form in the website footer or welcome popup.

Yes! Subscribers receive a welcome discount to use on their first order.

Email us at info@belvyo.com or visit the “Collaborate with us” page to apply.

You can place an order directly on our website by selecting your preferred items, choosing size and color, and clicking “Add to Cart.” When you're ready, proceed to checkout.

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Absolutely. We use advanced encryption technology to ensure your transactions are 100% secure.

If your order hasn’t been shipped yet, email us as soon as possible at info@belvyo.com and we’ll do our best to help.

Unfortunately not. Discount codes must be applied before completing payment.

Follow the care label instructions. Avoid tumble drying to preserve technical fabrics.

Check the size guide available on each product page.

Check the size guide available on each product page.

You’ll receive a code via email, redeemable at checkout. It has no expiry date.